Can I order by phone?
If you need any help with your order, or if you want to place your order by phone, please call us at 1-866-590-0080. Our hours of operation are Monday - Friday 7:00am - 7:00pm CST.
How long will it take to receive my order?
You should receive your products within 10-12 business days from the time we receive your order.
Who do I call to check on status?
We typically ship your order within 5 - 7 business days upon receipt of all order information, so you will not normally need to check on status. If you provide us your email, we will send you email shipment notification. However you are welcome to call us for any reason at 1-866-590-0080. Our hours of operation are Monday - Friday 7:00am - 7:00pm CST.
What are the areas of a check that can be personalized?
There are several areas of a check that can be personalized. Areas include routing & transit number, account number, and starting check number. Please see image below for details.
Note:
For security reasons we do not allow changes over the web to the routing number or account number from a previous order. If you need to make a change to these areas either create a new order from our online catalog or call us at 1-866-590-0080.
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Why do I have to include a voided check or MICR spec sheet from my bank?
The MICR Line (Magnetic Ink Character Recognition) is the series of numbers and symbols at the bottom of your check. We require a voided check or MICR spec sheet to help protect you from fraud and to make sure your order is processed accurately.
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Don't I have to order checks from my bank?
You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are priced very competitively.
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How safe is it to order from Melaleuca Business Branding Tools?
Ordering from Melaleuca Business Branding Tools is extremely safe. Our checks have special features, including Chemically Sensitive Paper, Padlock Icon, Microprint Signature Line and Check Safe Backer.
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Did the order I just placed go through?
Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received.
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I received only part of my order. When will the rest arrive?
It is not uncommon for the check boxes and label orders to become separated in the postal process by as much as ten business days.
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I just opened a new account. What documentation do I need to order checks?
Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.
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Why don't you print checks for foreign accounts?
This is due to differences in the way bank information is printed on the checks.
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What if I don't have a voided check to send in with my order?
Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.
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Will you process my order if I don't include a deposit slip?
If you select and submit the 'Quick Submit' identification information you will not need to send a deposit slip, voided check, or reorder slip. The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use? Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.
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What should I do if I know there are changes occurring at my bank?
Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.
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How many lines of information are allowed on checks?
We are able to print five lines, 35 characters each, in the upper left corner.
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Is it possible to print a five-digit check number on my checks?
At this time we are not able to print a five-digit check number.
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